I know a company where the CEO and the COO decided to stop acting on QA reports. I guess it seemed easier for them to sign-off waivers than to fix problems.
Quality went down and customer satisfaction went down with it.
At a certain point they decided they did not want to pay for reports that required them to act and fired the QA department.
Quality, they quoted, is everybody's job.
Quality went further down and customer satisfaction followed suit.
The last time I heard about them, the CEO and COO had been let go after a takeover and the company was hiring auditors.
Fungus
About Me
- Fungus
- Santiago de Queretaro, Queretaro, Mexico
- Fungus is a name that started as a joke between my son (Magus) and I. I keep it because it helps me remember to be humble and to take myself lightly. Fungi are small and rather simple life forms, but they are very efficient and unstoppable change agents. Fungus
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