Customer

How do I say no to a customer? Why would I want to say no to a customer, internal or not? ...unless I don't want their business. If my customer asks for a service or a product, and my best answer is "no", I would ask: Tell me more...? Why do you want me to do ...? The customer is always first. We need to explore and understand the needs and expectations of our customer. Only then can we start making decisions. Fungus