The Top Leader is responsible to create a vision that people can subscribe to.
The Top Leader should state where to, and how far we want to go.
The top leader should also make sure that everybody understands the vision, mission and goals.
That's about it.
When leaders start telling people how to do it, they start to fail.
Under the old, bureaucratic, hierarchical model, middle managers were supposed to have relevant knowledge and experience, and they were expected to coordinate the working bees, making sure they did the right thing.
Under newer models (like ISO 9000), all employees are expected to actively participate in the organization, to work according to documented processes, to measure the results, and to improve them continually.
A good process lets the performers know how they are doing relative to the objectives, and lets them improve the process.
A good process empowers employees.
Many middle managers, and some CEOs find this new order less than comfortable.
What will they do if they are not directing, managing, coordinating or supervising?
Maybe they would have to work.
And how would they explain their salaries and perks?
Many working bees also find this new order undesirable.
Loosely quoting from Aldous Huxley: They are awfully glad they're betas, so they don't have to think.
No surprise then, that they don't push towards the new order.
Fungus
Sunday, February 22, 2009
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