Wednesday, February 25, 2009

Weakness

The short answer is that you have to drive out fear. That's what Edward Deming says. As a manager, I need to know --as soon as possible-- if a team member has any relevant weakness. It is my problem and my responsibility to let my team know that no one will ever be punished for reporting a weakness. They will be supported and trained. Hiding a weakness, on the other hand, can get them in trouble. If someone claims to be strong where he is not, and that causes delays, rework or loss of quality, the team will be very angry. As a subordinate, I know that if I report my weaknesses and a plan to overcome them on time, I will not be punished. I fight very hard every day to keep this scheme going. Fungus

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